Digitalization

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Changing Customer Needs in the Supply Chain

As customers engage in more multi-channel interactions, having a deep understanding of these journeys is an essential component for the customer service function, and for ensuring excellence in the overall customer experience.

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Chemical Distribution 4.0

“68% of chemicals worth $76 billion will be sold online within the next five years.” This was the message from leading market research institutes and consultants in 2000, at the start of the new millennium.

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The Road to Success

Growing complexity, with a strong focus on digitalization and connectivity as megatrends for the whole industry, dictates the business world.

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Who is the Future “Chemazon”?

The traditional business model of chemical distributors is currently fundamentally challenged on one side by digitally enabled activities from principals, logistics providers, customers, start-ups, larger chemical distributors or combinations of smaller players, who try their own online channels, and on the other side by general e-retailers like Alibaba or Amazon, who explore to enter also into chemical & material categories.

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