04.04.2017 • TopicsAzelisB2BB2C

A Chance for Better Customer Service

Dr. Holger Franke, head of technical department, Klaus F. Meyer
Dr. Holger Franke, head of technical department, Klaus F. Meyer

Digital transformation already takes place in the chemical industry. Industrial costumers send requests for quotations via browser supported websheets. Here you have the opportunity to offer more products at the same time via internet. This process will probably be developed in the future furthermore.

Some bigger customers already require all the distribution carried out via a web interface. That means orders will be sent via the system, the confirmation happens to be forwarded via the same and even the invoicing and the payment will be processed that way.

Since companies use different kinds of systems, it may take some time to get used to it. The big players offer webinars to help out. All of this is time consuming and binds resources. Customers most of the time have very strict deadlines to fulfill. The contact from human to human is somewhat also being lost.

For a small company in distribution the situation is very challenging. However, digital transformation can be seen as a chance for better service for our customers.

Free Virtual Event

Vaccine Manufacturing
Bioprocess Forum

Vaccine Manufacturing

Join global experts and innovators for a two-day virtual event exploring the latest breakthroughs and best practices in vaccine manufacturing. Discover how new technologies and process innovations are shaping the future of vaccine production, safety, and scalability.

Whitepaper

Excellence in Pharmaceutical Distribution and The Critical Role of Good Distribution Practice (GDP)
Setting the Standard

Excellence in Pharmaceutical Distribution and The Critical Role of Good Distribution Practice (GDP)

Are you ready to elevate your pharmaceutical operations? Download our exclusive whitepaper and discover how compliance with Good Distribution Practice (GDP) is essential for the safety and integrity of pharmaceuticals.

most read

Photo
19.03.2025 • TopicsStrategy

Substances of Concern

The EU Chemicals Strategy for Sustainability (CSS) highlights the shift to a hazard-centric approach in EU chemical regulation, emphasizing 'Substance of Concern' over risk-based measures.

Photo
14.05.2025 • TopicsPharma

Pharma Outlook 2025

The environment for pharma in 2025 is diverse and challenging: New treatment options are being brought to market in ever shorter cycles.