As customers engage in more multi-channel interactions, having a deep understanding of these journeys is an essential component for the customer service function, and for ensuring excellence in the overall customer experience.
Growing complexity, with a strong focus on digitalization and connectivity as megatrends for the whole industry, dictates the business world.
The port of Antwerp is not only an important international hub for the chemical and petrochemical industry, especially for these industries it is a significant production site too.
