As customers engage in more multi-channel interactions, having a deep understanding of these journeys is an essential component for the customer service function, and for...
10.09.2019
- Over the last two decades, customers that buy chemicals are increasingly asking suppliers’ customer service to manage their requests through multiple channels - from classic EDI to...
22.05.2019
- Digitalization is a very important topic not only in the chemical industry as a whole, but also in chemical distribution. As Wolfgang Falter states in his article: Customers...
“68% of chemicals worth $76 billion will be sold online within the next five years.” This was the message from leading market research institutes and consultants in 2000...
09.05.2019
- Digitalization is a very important topic not only in the chemical industry as a whole, but also in chemical distribution. As Wolfgang Falter states in his article: Customers...
The traditional business model of chemical distributors is currently fundamentally challenged on one side by digitally enabled activities from principals, logistics...
10.06.2016
- Private equity company Thoma Bravo has agreed to buy Elemica for an undisclosed sum. The Pennsylvania, USA-based firm founded in the year 2000 by 22 chemical companies as a...
