Keyword: Customer Service
Logistics & Supply Chain
25.05.2021
-
The chemical industry is at a crossroads: customer behavior and needs are changing, and chemical companies must rethink how they do business to meet shifting expectations...
News
10.09.2019
- Over the last two decades, customers that buy chemicals are increasingly asking suppliers’ customer service to manage their requests through multiple channels - from classic EDI to...
Strategy & Management
07.05.2014
- Eliminating Inefficiency - When paint and specialty chemicals producer AkzoNobel looked to improve customer service and raise return on capital by cutting excess inventory, it...
News
04.03.2014
- From Unique To Common - In the business world, commoditization is defined as the process by which goods that are initially distinguishable in terms of attributes (uniqueness or...
Strategy & Management
17.12.2009
- New Opportunities - Security management is often viewed as being equivalent to "keeping the bad guys out". In cases of viruses, hacker attacks and unauthorized access attempts...
