As customers engage in more multi-channel interactions, having a deep understanding of these journeys is an essential component for the customer service function, and for...
13.12.2019
- Swiss drugmaker Novartis is partnering Amazon to “reimagine” its core manufacturing, supply chain and delivery operations. Under a multi-year collaboration, the two will establish...
06.12.2019
- A new report, published by the International Council of Chemical Associations (ICCA) and based on a study by Oxford Economics, provides a detailed assessment of the chemical...
10.09.2019
- Over the last two decades, customers that buy chemicals are increasingly asking suppliers’ customer service to manage their requests through multiple channels - from classic EDI to...
09.09.2019
- The Together for Sustainability (TFS) initiative was launched in 2011 as a joint program of chemical companies for sustainable supply chains. Its goal is to develop and implement a...
10.05.2019
- An intelligent enterprise is, as we know, data and process driven. The data feeds intelligence which in turn feeds process automation and innovation. This implies that the...
09.05.2019
- So in the end, both the UK and the EU backed away from the spectre of a no-deal Brexit. Originally, the UK would, as a matter of law, leave the EU on Mar. 29, 2019, with or without...
09.05.2019
- Companies across industries are torn between sustainability and profitability. But is this really a contradiction? Suppliers hold a key role when it comes to making supply chains...
